Privacy Policy

1. Introduction Stuner Wear (“we”, “us”) operates a fashion marketplace that helps buyers discover products and sellers list and manage fashion items in Kenya. This policy describes how we handle information when you use the Stuner Wear Android application and related Stuner Wear channels, including this website. 2. Information We Collect Depending on how you use Stuner Wear, we may process: • Account details you provide (such as email, username, and phone number) • Authentication identifiers from Firebase Authentication (including Google Sign-In when used) • Order, cart, wishlist, and delivery details you submit during checkout • Precise device location, when you allow location permission, for delivery and rider features described below • Product listings and seller profile information if you sell, including photos you upload • Buyer–seller chat messages and support tickets you send us • Device notification tokens if push messaging is enabled on your device • Contact details you submit through website forms We do not collect advertising IDs. We do not process card numbers. We do not store your M-Pesa PIN. 3. Precise location With your permission, the Android app may use precise location (GPS and/or network location) while you are using delivery or rider features. Examples include: • Setting or confirming a delivery destination • Showing your position on a map during checkout or order tracking • A rider sharing live location while a delivery is in progress, using a foreground location service (a persistent notification while that service runs) We do not request background location permission. Location is not collected continuously when you are not using those features and have not granted permission. You can turn location access off in Android settings. Location shown on maps is processed with Google Maps and related Google/Firebase services needed to operate those screens. Approximate location may also be derived from an address you enter. 4. How We Use Information We use information to: • Create and secure your account • Process orders and payments via M-Pesa STK (through our payment backend) • Show maps, order status, carts, wishlists, and seller or rider tools • Communicate about orders, account security, and support • Improve reliability and prevent abuse • Respond to website enquiries 5. Account Information Your profile is stored in Firebase (Authentication and Firestore) and is associated with your signed-in user ID. 6. Orders & Transactions Order and payment records may be retained for fulfillment, customer support, accounting, and fraud prevention even after account deletion. 7. Delivery Information Delivery destinations, method choices, and notes you provide are stored with the related order so sellers, riders, and support can fulfill deliveries. 8. Payment Information M-Pesa payments are processed through Safaricom Daraja via our secure backend. We do not store your M-Pesa PIN. Payment references and statuses may be stored for confirmation. 9. Marketplace Information Product images, titles, prices, stock, and seller identifiers are stored to operate the marketplace catalog. 10. Messages and support Buyer–seller chat and support tickets are stored so conversations and help requests can continue. These records are not fully removed when you delete your account. 11. Data Sharing We share data with service providers required to run Stuner Wear, including Google/Firebase (app infrastructure, authentication, maps) and Safaricom M-Pesa (payments). We do not sell your personal information. 12. Data Security Access is protected using authentication and server-side controls. No method of transmission or storage is 100% secure. 13. Data Retention We retain account and operational data while your account is active and as needed for legal, financial, security, and marketplace-integrity obligations after deletion requests. 14. Your Rights Subject to applicable law, you may request access or correction of your account information through the app or support channels. 15. Account Deletion You may delete your account in the Stuner Wear app (Account Management or Security). When deletion succeeds we: • Remove Firebase sign-in for that account • Clear cart, wishlist, and in-app notification records we store under your user profile • Remove personal profile fields such as username, email, phone, and photo from your user profile and mark the account deleted • Take down your seller listings where the deletion process reaches them (listings are archived rather than shown as active) We keep order, payment, and related transaction records for fulfillment, accounting, and fraud prevention. Support tickets, chat messages, reviews, and rewards or referral records may also remain because they are tied to marketplace history. If something cannot be completed automatically, contact stunerwear@gmail.com. 16. Changes to This Policy We may update this policy on this website and in the app. Continued use after updates means you accept the revised policy. 17. Contact Email: stunerwear@gmail.com WhatsApp Support: available from the Stuner Wear app Settings → WhatsApp Support